A collection of 96 posts
A hospital in Texas once sent a spreadsheet of 3,400 patient records to a business associate — with every column of identifying data still intact.
A patient in the waiting room overhears a nurse call out another patient's name. A fax containing lab results lands on a shared
The Statement That Trips Up Even Experienced Compliance Officers Here's a question I've watched rooms full of healthcare professionals get wrong:
A receptionist at a pediatric clinic prints a patient's immunization record and accidentally leaves it on the front counter for forty-five minutes. A
A hospital employee in Texas pulls up a patient's full medical record to verify an insurance code. She only needs the diagnosis and
A front-desk employee at a cardiology clinic in Texas faxed a patient's billing statement to the wrong number. The document included a name,
A hospital employee in Texas once forwarded a patient's lab results to her personal Gmail account so she could "finish charting at
A hospital in Texas once faxed a patient's psychiatric records to the wrong physician's office — a solo practitioner across town who
A Receptionist, a Waiting Room, and a $1.5 Million Mistake A few years ago, I consulted with a mid-size behavioral health clinic that had
A Stolen Laptop, a Missing Exception, and a $3 Million Problem In 2018, the University of Texas MD Anderson Cancer Center lost an unencrypted laptop
A Receptionist, a Fax Machine, and a $1.5 Million Fine A few years ago, I consulted with a specialty clinic where a front-desk employee
A hospital receptionist emails a patient's lab results to the wrong address. A dental office posts a before-and-after photo on Instagram — with the
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