A collection of 107 posts
A Receptionist, a Spreadsheet, and 18 Data Points Nobody Counted A few years ago, I consulted for a mid-size clinic that had emailed a spreadsheet
A hospital marketing director once asked me if the number of flu shots administered last October counted as protected health information. She wanted to use
A Single Number That Cost a Health System $2.4 Million In 2018, the University of Texas MD Anderson Cancer Center lost an unencrypted USB
Last year, a behavioral health clinic in Texas failed an OCR audit — not because they didn't have policies, but because their staff couldn&
A Single Spreadsheet Took Down a $3 Million Settlement In 2018, the University of Texas MD Anderson Cancer Center lost an unencrypted laptop and two
A Receptionist, a Fax Machine, and a $1.5 Million Mistake In 2018, a medical center in Tennessee faxed a patient's complete treatment
A front-desk employee at a pediatric clinic in Texas mentioned a patient's diagnosis to the child's school counselor over the phone.
A woman in Ohio once called the HHS Office for Civil Rights to file a complaint against her neighbor. The neighbor, she claimed, had told
A medical assistant at a cardiology practice in Texas forwarded a spreadsheet to her personal email so she could "finish some work at home.
A Stack of Unsigned Forms Doesn't Mean You're Compliant I walked into a pediatric clinic last year and asked to see
A Single Fax Changed Everything for This Clinic A dermatology practice in New England accidentally faxed a patient's lab results to a local
A therapist in a small group practice mentioned a patient's diagnosis during a casual hallway conversation with the front desk staff. No chart
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