A collection of 67 posts
A front-desk employee at a cardiology clinic in Texas faxed a patient's billing statement to the wrong number. The document included a name,
A hospital employee in Texas once forwarded a patient's lab results to her personal Gmail account so she could "finish charting at
A hospital in Texas once faxed a patient's psychiatric records to the wrong physician's office — a solo practitioner across town who
A Receptionist, a Waiting Room, and a $1.5 Million Mistake A few years ago, I consulted with a mid-size behavioral health clinic that had
A Stolen Laptop, a Missing Exception, and a $3 Million Problem In 2018, the University of Texas MD Anderson Cancer Center lost an unencrypted laptop
A Receptionist, a Fax Machine, and a $1.5 Million Fine A few years ago, I consulted with a specialty clinic where a front-desk employee
A hospital receptionist emails a patient's lab results to the wrong address. A dental office posts a before-and-after photo on Instagram — with the
A Receptionist, a Printer, and a $1.5 Million Penalty In 2018, a medical center employee left a stack of patient lab results sitting on
Last month, a medical office manager in Ohio called me in a panic. She'd just been told by a patient's attorney
That Binder Gathering Dust at Your Front Desk Could Cost You Six Figures I walked into a dermatology practice last spring and asked to see
A hospital receptionist in Texas once emailed a spreadsheet of 800 patient names, birth dates, and insurance IDs to the wrong clinic. Within 72 hours,
A Single Phone Number Cost This Health Plan $6.85 Million In 2018, Premera Blue Cross agreed to pay $6.85 million to the Office
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