A collection of 119 posts
In 2011, a small cardiology practice in Phoenix switched from paper charts to an electronic health record system. Within six months, an unencrypted laptop containing
A few years ago, I got a call from the CEO of a mid-sized billing company. His team had been processing claims for a hospital
The Phone Call That Exposed a $1.7 Million Blind Spot A hospital safety officer called me three years ago, panicking. OSHA had requested employee
A $5.1 Million Penalty That Started with a Simple Question In 2017, Memorial Healthcare System in Florida agreed to pay $5.1 million to
A Psychiatrist Hit "Start Meeting" and Everything Went Wrong A behavioral health provider in the Midwest was using Zoom for patient sessions throughout
A front desk receptionist at a dermatology clinic in Phoenix once told a patient's employer — over the phone — that the patient had been
A receptionist at a busy cardiology practice in Texas forwarded a patient's insurance form to her personal Gmail account. She wasn't
A Question That Gets People Fired Last year, I consulted with a medical billing company whose CEO genuinely believed HIPAA didn't apply to
A receptionist at a dental clinic forwarded a spreadsheet of patient names, Social Security numbers, and insurance IDs to her personal Gmail account so she
A Fax Machine, a $4.75 Million Penalty, and Why HIPAA Still Catches Organizations Off Guard In 2020, a large health system called Premera Blue
A $62,500 Fine Over a Single Patient Record In 2019, a dental practice in Texas found out the hard way that small offices aren&
A $5.1 Million Mistake Started with One Wrong Assumption In 2017, Memorial Healthcare System paid $5.1 million to settle with the Office for
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