A collection of 24 posts
A Bergen County Clinic Got This Wrong — and It Cost Them Everything Last year, I consulted with a multi-provider practice in northern New Jersey that
A Lab Director's $100,000 Mistake Over a Spreadsheet Column A lab director at a mid-size hospital once told me she'd
A hospital employee in Texas pulled up the medical records of 4,000 patients she had no clinical reason to access. She was checking on
A Law That Started with Paperwork — and Ended Up Changing Everything In 1996, a hospital billing department might send the same claim to three different
You Searched for "HIPA Regulation" — Let's Fix That First I see it every single week. Someone types "hipa regulation"
A Missing Signature That Cost $4.3 Million In 2016, the U.S. Department of Health and Human Services settled with Advocate Health Care for
The Clipboard That Could Cost You $5.1 Million Picture the scene: a patient walks into your front office, and your receptionist slides a clipboard
The Envelope That Ended Up at the Wrong Address A few years ago, a large health plan outsourced its Explanation of Benefits mailings to a
That Stack of Forms Your Front Desk Hands Out? It Might Be Wrong. I once walked into a three-provider medical practice in Georgia and asked
A small cardiology practice in Oklahoma didn't think twice about faxing patient records to the wrong number. It happened once. Then twice. Then
A woman walked into a dermatology clinic in Phoenix, checked in at the front desk, and was handed a clipboard with a single sheet of
A small dental practice in Indiana received a $12,000 penalty from the Office for Civil Rights in 2019. The owner told investigators he didn&
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